Business Process Automation

In most small teams the expensive part of a process is not the decision — it is the copying, pasting, chasing and re-entering around it.

The work here is unglamorous and high-value: map what actually happens today, decide which steps are rules rather than judgement, and connect the systems so the rules run themselves.

Form submitted
   └── validate payload
         ├── create contact in CRM
         ├── notify owner in chat (instant)
         ├── add row to tracking sheet
         └── on failure → retry, then alert #ops

The last line is the one people usually skip. An automation without error handling is not automation — it is a new way to lose data quietly.