WhatsApp API & Automation Platform

WhatsApp is where most customers already are, but connecting it to business software usually means long approval steps or tools that only do one thing. This platform starts from the opposite end: connect a number in a minute, then let the business's own system do the rest through a simple API.

The same two building blocks — sending messages by API and receiving them by webhook — are enough for most automations, from a one-line order notification to a complete support flow.

1. 01Open the dashboard and scan the QR code with WhatsApp, the same way you would link a new device.
2. 02The connected number is issued an API key.
3. 03Your software calls the API with that key to send messages.
4. 04When someone messages the number, the platform triggers a webhook to the URL you set.
5. 05Your server decides what happens next — reply, create a ticket, update an order, notify a teammate — and answers through the API.

• Automatic replies and menu-style bots for common questions
• Order, delivery and payment notifications from an online store or app
• Lead capture: an incoming message creates a lead in your own system
• Support routing that passes a conversation to the right person
• Broadcast-style updates to people who have opted in
• Custom flows connected to any tool that can call an API or receive a webhook, such as n8n, Make.com or your own Laravel or Node backend

The API is the foundation. On top of it the plan is a CRM layer: contacts, conversation history, assignment to team members, tags and follow-ups, so a team can work from one inbox instead of one phone. This part is still in development.

I am building this at ZAMAN IT as a web developer: the QR-based connection flow, API key issuing, the send API, the webhook delivery pipeline and the dashboard, with the CRM layer to follow.

In progress. Work started on 13 October 2026 and the platform is reachable at wa.zamanit.com.bd. Features are being added in stages; no usage figures are claimed yet.